🇦🇺 Field service management
Field service management software for Australian businesses
Flowody is all-in-one field service management software for Australian service businesses and tradies. Schedule and dispatch jobs, verify attendance with GPS check-in, capture digital forms and signatures on site, and quote, invoice, and get paid — all from one platform, with a mobile app for the field.
30-day free trial · All features included · From $30/month
What is field service management software?
Field service management (FSM) software runs the work that happens out in the field rather than behind a desk. For a service business, that means scheduling and dispatching jobs, tracking crews on the move, capturing what happened on site, and turning completed work into invoices and payments — without the spreadsheets, paper job sheets, and group chats getting in the way.
Flowody brings all of that into a single platform built for Australian tradies and service businesses. The office manages jobs, customers, quotes, and invoices from the web dashboard, while field crews use the mobile app to check in, complete forms, and upload photos — so nothing gets lost between the ute and the desk.
Everything a field service business needs
Scheduling & dispatch
Plan and dispatch every job across your whole crew on a drag-and-drop calendar. See who's free, who's on site, and what's due — one operational view.
GPS check-in & attendance
Field crews check in and out of jobs from the app. Verify attendance with GPS check-in and distance-to-site data, and assign the right person to urgent work.
Mobile job check-in
Field workers check in and out of jobs from the iOS or Android app, so the office always knows who's on site and how long the job took.
Digital forms & signatures
Build your own job sheets, safety forms, and checklists with the drag-and-drop form builder. Complete them on site and capture a signature or secure signing link.
Quoting & invoicing
Send branded quotes, convert them to jobs, and invoice on completion. Take Stripe payments with automatic receipts and sync two-way with Xero or QuickBooks.
Customers, sites & contacts
Manage customers, individual sites, and contacts in full detail — job history, quotes, invoices, files, and notes all linked and searchable in one place.
Built for your trade
Field service management FAQs
What is field service management software?
Field service management (FSM) software helps service businesses run work that happens on-site rather than in an office — scheduling and dispatching jobs, tracking crews in the field, capturing job details and signatures, and quoting and invoicing customers. Flowody is an all-in-one FSM platform built for Australian service businesses.
Is Flowody good for small field service businesses in Australia?
Yes. Flowody is built in Australia for small and growing field service and trade businesses. It starts from $30 AUD/month with every feature included and scales as you add crew — with no per-job limits and no lock-in.
What field service features does Flowody include?
Job scheduling and dispatch, GPS job check-in and attendance, quoting and invoicing with automatic payment receipts, digital forms and e-signatures, customer and site management, renewal reminders, job costing, and two-way Xero and QuickBooks integration — all on every plan.
Does Flowody work on mobile for field teams?
Yes. Field crews use the Flowody iOS and Android app to see their schedule, check in and out of jobs, complete forms, and upload photos on site, while the office manages everything from the web dashboard.
How is field service management different from job management?
In practice the terms overlap heavily and most products, including Flowody, do both. Field service management tends to emphasise dispatching mobile workers and verifying work done off-site, while job management emphasises the job record from quote to invoice. Flowody covers scheduling, dispatch, mobile job access, GPS check-in, forms, job costing, invoicing and payment in one system.
Does Flowody track my workers' location?
No, not continuously. Workers check in and out of jobs from the mobile app and each check-in records distance-to-site data, so attendance at the job address can be verified. There is no map following your team between jobs — it is attendance verification, not live tracking.
Can field workers use Flowody without office access?
Yes. The iOS and Android apps show each worker their own jobs with the address, notes, files and any attached forms, and let them check in and out, complete forms, capture signatures and add photos. Like any connected system it needs a data connection to sync, so in poor reception areas updates appear once the device is back in range.
How much does field service management software cost?
Flowody costs from $30 AUD/month for the base plan with every feature included, plus $10/month per extra field user seat and $20/month per extra admin seat. Field service software is more commonly sold per user per month with features split across tiers, so costs vary widely by product and team size.
Run your field service business from one place.
Start a 30-day free trial — all features included, no lock-in. Your card is saved securely via Stripe but not charged until your trial ends.
What field service management actually involves
Field service management is the unglamorous problem of coordinating work that happens somewhere you are not. Every difficulty in it comes back to that: the information is in one place and the work is in another. Here is what that means in practice, and how the pieces fit.
The dispatch problem
The core question of field service is who goes where, and it is answered badly in most businesses because nobody can see the whole picture at once. Ringing around to find out who is free is not a scheduling method, it is a symptom of not having a schedule. One drag-and-drop calendar holding every worker and every booking turns dispatch into an action: see who is finishing what, assign directly, and the job lands on their phone with the address, notes and files attached.
The information-gap problem
The most expensive failures in field service are not skill failures, they are knowledge failures — the crew arriving without knowing the gate code, which the office knew all along. Job records carry notes, files and photos to whoever is assigned, and site records hold the details that belong to the address rather than the visit. That is what stops institutional knowledge from living exclusively in one long-serving employee's head.
The verification problem
When work happens out of sight, you need evidence rather than assurance — for the customer who queries an attendance charge, and for your own costing. Check-in and check-out from the mobile app with distance-to-site data recorded gives you both: proof of attendance at the address, and real labour hours instead of a timesheet reconstructed on Friday. Deliberately, this is verification at the job and not continuous tracking between jobs, which is both less intrusive and the part that actually matters.
The paperwork problem
Field work generates documents that must be completed at the point of work and survive long afterwards. Build your own forms with the drag-and-drop builder, complete them on site, capture a signature on the device or send a secure signing link, and keep the completed form attached to the job. Certificates and reports get per-job folders, organised by customer and site. To be plain: Flowody stores and organises those documents rather than generating them.
The cash problem
Field service businesses fail on cash flow more often than on workload — the work gets done and the invoice goes out three weeks later. When a job converts directly to an invoice and payment can be taken on site with an automatic receipt, the gap between finishing work and being paid for it collapses. Two-way Xero and QuickBooks sync means the reconciliation is not a separate job.
Who this suits, and who it does not
Flowody is built for small and mid-sized trade and field service businesses — see how it works for electricians, plumbers, HVAC technicians, builders, cleaners and other trades. It is not built for businesses whose core need is inventory and stock control, project accounting, or asset and maintenance registers. If that is you, a larger platform is the honest recommendation.