How do I reset my password?
On the login page, click Forgot password?. We'll send a reset link to your email. If it doesn't arrive in a few minutes, check your junk folder.
No runaround. Just answers.
If something isn't working or you can't find what you need, we want to know. Common questions are below — or reach out and we'll sort it out with you directly.
Step-by-step guides
Walkthroughs for the everyday jobs — quoting, scheduling, invoicing and getting your crew set up on site.
Browse guides →Common questions
How do I get in touch with support?
Email us at support@flowody.com or use the Contact form. We're a small team and we read every message — you'll hear back from a real person, usually within one business day.
How do I add a team member?
Go to Settings → Team and click Add User. Put in their name and email, set their role, and they'll get an invite to set up their own login. No extra steps on your end.
Can I see Flowody before I commit to anything?
Yes. Your 30-day free trial gives you full access to everything. Your card is saved securely via Stripe when you sign up, but you won't be charged until your trial ends. If you'd rather walk through it with someone first, use the Contact form to request a guided demo. No sales pitch — just a real look at whether it suits your business.
Is my business data safe?
Yes. Every account is fully isolated — other businesses can't see your data, and we can't access it without your permission. We use encrypted connections throughout. See our Privacy Policy if you want the full picture.
Can I cancel if it's not right for me?
Absolutely — no lock-in, no cancellation fees. Monthly plans: cancel before your next billing date and you won't be charged for the following period. Annual plans: payments are non-refundable, but your access runs to the end of your paid year — nothing cuts off early. See our Terms of Service for the full detail.
Didn't find your answer?
Send us a message and a real person will get back to you. We'd rather you ask than spend twenty minutes searching.